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Customized Delivery Instructions

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More and more clients are attempting to provide us with detailed customized delivery instructions for their delivery locations. As pertinent as this information is...It is not possible for us to provide custom delivery instructions to each delivery package. We are only able to provide the carrier with the basic information one would find on the shipping label.  Business name, client name, address etc.

Iron Art Glass is not the delivery agent. We have absolutely no control over a package once it leaves our dock. For this reason we maintain the policy. Shipping terms are FOB shipping point.

Solution is for each client to sign up for FedEx Delivery Manager. This will give the client some level of control to customize or communicate directly with FedEx regarding their shipments. Please sign up here.



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